At [Your Company Name], we strive to ensure customer satisfaction with our products. If for any reason you are not completely satisfied with your purchase made on [Your Website], we offer a refund policy.

Note: This refund policy is not applicable for purchases made at any of our retail stores or any other online marketplaces.

Return Period

Customers have a period of 14 days from the date of delivery to initiate a return. During this period, you can decide whether to keep the product or return it for a refund.

Refund Conditions

• The return request must be made within 14 days of delivery.
• The product must be returned in its original condition, along with all accompanying documents including the insurance certificate, invoice, and product certificate.
• This refund policy does not apply to:
  • Gold coins
  • Silver articles
  • Gold Rakhi
  • Watches
  • Products marked as Smart Buy (Make to Order), customized or engraved items, personalized products, and gift cards
  • Items purchased with promotion codes or discount coupons
• This refund facility is valid only for purchases made on [Your Website].

Return Process

To initiate a return, please email us at [Your Support Email]. Our customer support team will guide you through the steps.

We will send you a "Return Packaging Kit" to help you pack the item securely. Please make a video while packing the product and share it via WhatsApp with your order number at [Your WhatsApp Number]. This video acts as proof of the product's condition before return.

After packing, we will arrange a pickup through our courier partner. Make sure to note the airway bill number for tracking.

Note: The entire return process can take 7–10 business days.

If we are unable to assign a courier partner, the customer must return the product using their own insured courier service at their own cost. After a quality check (QC), a refund will be issued along with the courier charges. If the product fails QC, we will notify the customer to raise a claim with their courier partner.

Refund Processing

Once the returned item passes quality inspection, the refund will be initiated to the original source of payment within 10 business days.

Note: Refunds cannot be issued to any other bank account apart from the one used for the transaction.

Customized or damaged jewellery due to customer mishandling can only be repaired. No cash refund is applicable for such cases.

Need Assistance?

If you have any questions or need further clarification, feel free to contact our customer support at [Your Support Phone Number] or [Your Support Email].

Disclaimer

This refund policy is applicable only for orders placed through [Your Website]. Different policies may apply for other platforms or physical stores. Kindly check with the respective channel for their policy details.